Refund & Return Policy

• If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.
• Please note that a few items are not qualified for arrival if the item is “Never again required”
• Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.

Cancellation

Sole Balance retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

Refund

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers’ Sole Balance account firstly. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details (bkash personal number, bank account details)

• If the order gets canceled, then the customer will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.

The refund process may take up to 30 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Sole Balance retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

• The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. Sole Balance is not bound to pay any kind of service charge or cost for the refunded amount.